At HR Plastic Surgery, we are committed to providing the highest standard of care. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and professionally.
Complaints Procedures
Effective Date: 20th July 2025
1. How to Make a Complaint
You can make a complaint:
– In person – speak directly to a member of staff or your treating clinician.
– By phone – call us at 0203 907 6830.
– By email – send your complaint to info@hrplasticsurgery.com.
2. What to Include in Your Complaint
To help us resolve your complaint efficiently, please include:
– Your full name and contact details
– A clear description of your concern or issue
– The date(s) and name(s) of staff involved (if known)
– Any relevant supporting documents or photos
3. What Happens Next
We will:
1. Acknowledge receipt of your complaint within 3 working days.
2. Investigate the matter thoroughly, which may include reviewing records and speaking to relevant staff.
3. Respond with a written outcome within 20 working days. If more time is needed, we will keep you updated on progress.
4. If You Are Not Satisfied
If you are unhappy with our response or resolution:
– You may request a review by the hospital/facility in which you received your care.
5. Confidentiality
All complaints are handled with strict confidentiality and in accordance with the UK Data Protection Act and GDPR.
6. Commitment to Improvement
All complaints are reviewed as part of our ongoing quality improvement process. Your feedback is valued and helps us to continuously enhance the care we provide.
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Want To See The New You Before The Procedure? Now you can virtually “try on” different breast implants by using the worldwide leading 3D plastic surgery application to simulate yourself from the comfort of your own home. Make sure to save your photos to share them with our surgeon at your appointment.
Envisioning yourself with a fuller look has never been easier.
Want To See The New You Before The Procedure? Now you can virtually “try on” different breast implants by using the worldwide leading 3D plastic surgery application to simulate yourself from the comfort of your own home. Make sure to save your photos to share them with our surgeon at your appointment.
