HR Plastic Surgery (“we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and other applicable privacy laws.
Privacy Policy
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Introduction
1. Information We Collect
We may collect and process the following types of personal and sensitive information:
– Personal Information: Name, email address, phone number.
– Medical Information: Health-related data you provide via consultation or booking forms.
– Photographs: Before and after treatment photos that may be submitted or taken with your consent.
– Technical Data: IP address, browser type, operating system, and pages visited (via cookies and analytics tools such as Google Analytics).
2. How We Collect Your Information
We collect your information through:
– Consultation and booking request forms
– Newsletter sign-up forms
– Contact forms
– Cookies and tracking technologies (Google Analytics)
3. How We Use Your Information
We use your information for the following purposes:
– To respond to inquiries and schedule consultations
– To assess medical suitability for procedures
– To provide, manage, and improve our services
– To send newsletters or marketing communications (with your consent)
– To analyse website traffic and improve our online experience
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
– Consent: When you voluntarily provide information through forms.
– Contract: When processing is necessary to fulfill a request or consultation.
– Legal Obligation: Where required by law.
– Legitimate Interests: For website analytics and service improvement.
Where sensitive health data is collected, we obtain your explicit consent.
5. Data Sharing and Third Parties
We do not sell your personal data.
We may share your information with:
– Google Analytics (aggregated, anonymised website traffic data)
– Email or form providers (e.g., for sending consultation confirmations)
– Medical or administrative professionals involved in your care (if applicable)
All third-party processors are GDPR-compliant.
6. Data Retention
We retain your information only as long as necessary to fufill the purposes outlined in this policy or to comply with legal obligations. Health and medical records may be kept longer, as required by healthcare regulations.
7. Your Rights (Under UK & EU GDPR)
You have the right to:
– Access the personal data we hold about you
– Correct or update your data
– Request deletion of your data (where legally allowed)
– Withdraw consent at any time
– Object to or restrict processing
– Lodge a complaint with the ICO (UK) or your local data protection authority
To exercise any of these rights, contact us at: info@hrplasticsurgery.com
8. Cookies
We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date.
9. Data Security
We take reasonable administrative, technical, and physical measures to protect your data from unauthorised access, loss, or misuse.
10. International Data Transfers
We do not knowingly transfer personal data outside the UK/EU without adequate safeguards as required by GDPR.
11. Updates to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
HR Plastic Surgery
Email: info@hrplasticsurgery.com
Phone: 0203 907 6830
Website: www.hrplasticsurgery.com
Effective Date: 19th June 2025
By continuing to use our site and services, you acknowledge and agree to this policy. Thank you for trusting HR Plastic Surgery with your personal information.
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